Shop FAQsFrequently Asked Questions
Delivery, checkout, and file downloads.
- How are CAD Verse Shop orders delivered?
- Every product in the shop is a digital 3D-printable design file. Once your payment is confirmed, we send the files to you by email or WhatsApp, usually within a few hours and always within 24 hours. See our Delivery Policy for full details.
- What is the refund and cancellation policy for the shop?
- Refund requests can be submitted within 7 days of purchase, and orders can usually be cancelled before the files are delivered. Full details are in our Refund Policy and Cancellation Policy pages.
- How do I pay for a shop order?
- Add the products you want to your bag, then checkout on WhatsApp or by email. We will confirm the order and payment details with you directly, and send your files once payment is confirmed.
- Can I use the purchased files commercially?
- You get a personal license to download and 3D print the design. You may sell physical prints made from the files unless we've agreed otherwise, but you may not resell or redistribute the raw design files themselves. See our Terms & Conditions for the full policy.
- What if I don't receive my files after payment?
- Contact us right away at info@cadverseengineering.com or on WhatsApp with your order details, and we will resend your files or resolve the issue promptly.